Theft by the carrier and by eBay at the same time | Community Mentor Help

retrograde_watch · 2024-06-10T09:39:10.995000Z

Hello everyone, I am completely shocked by eBay's seller protection policy. I sold a watch on the platform and it was stolen from the carrier during the transfer to the buyer. The buyer received an empty package and you can see from the photos that it was opened and resealed with La Poste tape. Following the dispute and the refund request opened on eBay's advice by the buyer, eBay told me not to refund the buyer and that they were going to investigate the matter. They then asked the buyer to file a complaint against me and not against unknown persons (already unbelievable) in order to be able to refund them. So I called them and they told me that this was the standard procedure so that we would both be refunded (buyer and seller protection). The dispute has just been closed and only the buyer is being refunded the 1200 + €20 from the transaction. As for me, eBay is leaving me without a watch, without money and with €127 in fees to reimburse the site for a transaction that therefore never took place. This would be because I did not refund the buyer when the request was made, even though they specifically told me not to do so. I am going to get the price of the watch reimbursed by La Poste, which acknowledged the theft, so that is not a problem, but I do not see why I should owe money to eBay. An eBay advisor I got on the phone was completely incompetent and just reading her script, answered none of my questions, and I found myself hitting a wall. Have you ever experienced a situation like this? What is my solution? Thanks in advance.

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Theft by the carrier and by eBay at the same time | Community Mentor Help | eBay France