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Xbox one s
Good evening eBay, so I sent an order for a buyer, the order arrived fine, the problem is I made a mistake with the power cable. I tried to find a solution so that I could send a new original cable for the Xbox One, but the buyer made a return request. Please reply to me, thank you, is it possible to call me
6 comments
*miss-tigri*
Mentor1 year agoHello
You should quickly accept the return request if you don't want the buyer to be able to keep it for free ...
https://www.ebay.fr/help/selling/managing-returns-refunds/rpondre-une-demande-de-retour-en-tant-que-vendeur?id=4115&st=3&pos=3&query=R%C3%A9pondre%20%C3%A0%20une%20demande%20de%20retour%20en%20tant%20que%20vendeur&intent=Demande%20de%20re&lucenceai=lucenceai&docId=HELP1113
*miss-tigri*
Mentor1 year agoHello
In the return request, you can offer the buyer a solution (sending the missing part).
Have you done that, and has he replied?
If he keeps insisting on the return, you’ll have to accept it; otherwise eBay will refund him (with your money) without him having to send the item back..
berkanemounir
OP1 year agofrancexpressdeal
Mentor1 year agoGood evening @berkanemounir
you are not addressing eBay. You are on a support forum with members like you. So nobody will remind you.
You do not specify the reasons for the return request. Is it because of this missing cable or for another problem?
berkanemounir
OP1 year agofrancexpressdeal
Mentor1 year ago@berkanemounir
you say:"the buyer wanted to make a return request"
"wanted to make" or "made" ?