Help with vendor account being blocked right from creation (company account)
Summary: gaepat70 is having difficulties creating an eBay seller account with their UK company, as every attempt ends in the account being instantly blocked without detailed explanations. jacquelinedu36 initially suggests contacting eBay in the UAE, but after clarification, it seems the problem is related to not posting in the right forum. koalagris points out that the situation must be handled on ebay.co.uk and recommends asking the question on their UK community forum. frelonverre notes that all the information must be consistent for the same country of residence of the company to avoid similar issues.
Hello everyone,
I’m running into an issue that’s getting really frustrating while trying to create my eBay seller account with my company. Here’s the situation:
Every time I try to create a seller account (I’ve tried with two different email addresses), everything seems to go well at first. I get a welcome message, but a few minutes later, my account is automatically blocked. Each time, eBay informs me by email that my account is permanently blocked for no clear reason.
I’ve tried replying to the support emails, but I only get automated responses confirming that the block is permanent, with no detailed explanation or appeal process.
And yet I do respect eBay’s rules and my information is correct. Have any other sellers run into this problem before? Is there a way to contact a human support agent at eBay to sort this out, or any other leads to explore?
Thanks in advance for your help!
jacquelinedu36
·1 year agoHello,
Contacting ebay.com while being in the Emirates
gaepat70
OP1 year agoMy company is in the UK, should I contact ebay.com?
koalagris
·1 year agoHello,
You should have specified that.
U.K. company =
https://www.ebay.co.uk/
No wonder your attempts to register on .fr as a professional are failing...
Best regards
gaepat70
OP1 year agoNo no, I did sign up on the .uk, I tried to be precise in my post, I’m just posting here in FR so it’s more convenient, I contacted customer support via my account on the .co.uk.. but got an automatic reply saying the account will always be blocked
koalagris
·1 year ago" I did sign up properly on the .uk, I tried to be precise in my post" = please reread yourself because that is far from the case; at no point did you mention ebay uk.
"I'm posting here in FR just so it's more convenient" = quite the opposite! your sign-up issue on UK has absolutely nothing to do with ebay.fr, and even less with its forum... You are completely in the wrong place.
Post here:
https://community.ebay.co.uk/t5/Discussion/ct-p/13
frelonverre
·1 year ago@gaepat70
to sign up in a country, everything has to be in the same country, so a UK address, a company based at that address, and a username created at that address
there's nothing we can do about it, and if you keep insisting, you'll end up getting kicked out everywhere