I'm stuck in the rather incomprehensible return process | Discussion forums

clairdechat · 2026-07-01T16:35:59.948518Z

Hello,I bought a book whose photos could make it seem like a standard-sized book, with no information about the book's size in the description.In the end, the book arrived and it is tiny. I still paid very dearly for it.I immediately sent a message to the seller, and I followed the item return procedure. I checked the box "return because the item doesn't fit", but actually it is more "because the listing was misleading", which is not in the list.So Ebay is asking me to go through a service that charges me 14 euros for returning a very small book that probably weighs 50 grams. On top of that, I have to print a shipping label and I don't have the ability to do thatI would have liked to go back, to open a dispute, but I don't have that option and the site is designed in such a way that it is impossible to communicate directly with a returns service.I'm stuck. I don't know what to do anymore.The seller isn't replying to me. My request is blocked. and the date when I will no longer be able to return the item is approaching.What would you do in my place? thanks in advance for your help

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I'm stuck in the rather incomprehensible return process | Discussion forums | eBay France