No more phone contact
Summary: flea.antic.market expresses frustration about the removal of eBay's phone customer service, preferring direct exchanges with representatives, who generally found solutions. They also note a decline in their sales on eBay compared with growth on platforms like Vinted and Le Bon Coin, criticizing eBay's high fees, which affect profitability. One participant recommends checking a discussion on the forum for more information.
I just realized that you can no longer contact Ebay by phone,
I used to appreciate talking with the representatives, who usually found a solution.
I’m noticing a significant drop in my sales while platforms like
Vinted or Le Bon Coin are experiencing steady growth.
Ebay charges a commission not only on the item’s sale price,
but also on shipping costs.
For sellers who want visibility for their listings, you have to add a promotion cost.
In the end, the total amount of fees becomes particularly high and greatly reduces the profitability of sales.
By contrast, Vinted and Le Bon coin offer a more attractive approach for sellers
(no taxes and low-cost shipping)
The removal of phone support is, in my view, a real step backward,
chat and forms do not replace human conversation.
princesseromanova
·3 weeks agoI totally agree, eBay was one of the last to keep a human touch, more responsive than AIs or the like. They have lost so many pro customers, in particular, and keep making the wrong choices. What a shame
*miss-tigri*
·3 weeks agoHello @flea.antic.market
See this post and especially the response from @francexpressdeal
https://communaute.ebay.fr/forum/aide-des-mentors-de-la-communaut%C3%A9-16/topic/peut-on-encore-se-faire-rappeler-par-le-service-client-ebay-18534/