Forced returns approved by eBay | Discussion forums

ber_406022 · 2024-01-27T16:15:21.427000Z

I already think I know the answer, but oh well, so be it. We are booksellers on eBay. And we sell collectibles. (posters, etc..)We sold a very rare book, beautifully illustrated with engravings, very rare.Yet as soon as it was received, the buyer opened a return request, on the pretext that "I don't like the item, I've changed my mind, I don't want to keep it" yet, we provide very detailed descriptions, as detailed as can be, and contractual photos, more over, very many photos. Last year a buyer pulled the same stunt and I received an empty box filled with cardboard... We were screwed on the books. so I expect the worst again here.Especially since the buyer never contacted me আগে, and I see that he has a 2014 account without ever having left any feedback.If we, as online sellers, are obliged to accept returns, that is not under just any conditions; apparently in our category, "buyer’s remorse" returns do not apply..But eBay’s rules take precedence... How can we avoid this? It’s becoming very stressful and when I called eBay there was nothing to do, except close our account and refuse the eBay charge for the refund.It’s a shame because the vast majority of buyers are honest..But we can no longer keep being robbed like this by eBay, in fact.

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Forced returns approved by eBay | Discussion forums | eBay France