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Customer service and payment blocked, repeated messages with no help!
Summary: nicolasgerimont expresses frustration toward eBay because of the increase in selling fees, including taxation on shipping fees, and ineffective customer service that only offers automated responses. His funds are frozen because of an inactive buyer, despite his efforts to resolve the problem. misterchris7 shares a similar experience regarding high fees and is considering leaving eBay for other selling platforms. Another participant, hugoinvest, mentions being in a comparable situation with funds frozen for two months, seeking advice on how to resolve this problem.
Hello,
It’s been years that I’ve been buying and selling on Ebay. But now it’s become a disaster!
Not only have the selling fees increased drastically: they even tax the shipping fees!
But on top of that, customer service does not respond to your requests: just an automatic message that only repeats what we already know and does nothing to solve the problem.
I sold items, but the funds were blocked until the item was received by the buyer: the only catch is, it is a new account with 0 purchases, 0 sales and that does not log in and has never confirmed receipt of the item. I’ve been fighting for months with Ebay so they will unblock the item’s funds. Yet they keep telling me to send a message to the buyer so they leave positive feedback. But this buyer is inactive and does not respond to my messages!
They also suggest that I add a tracking number, but this is a shipment without a tracking number (the buyer selected this option with only 1.4 euro in shipping fees). As a result, I sent the item months ago and my funds are blocked.
Ebay tells me that my funds are blocked. Why is that? I’ve never had any dispute! 100% positive feedback!What should I do? Why have you blocked my funds?
Customer service always gives me the same answer: add a tracking number (which I don’t have) or contact the buyer, who doesn’t respond, he just created a one-shot account for a purchase...
Customer service always gives me the same answer: it seems they don’t read my message...
What should I do?Thank you in advance for your reply,Kind regards,Nicolas Gérimont
nicolasgerimont
OP3 years agoSo, customer service is making me run in circles, my funds are still blocked and the buyer isn’t responding...
hugoinvest
·1 year agoHello,
I’m exactly in the same situation as you for almost 2 months now, with 5-figure funds blocked, how did you resolve this issue?
thanks in advance.
misterchris7
·3 years agoI actually came to the same conclusion: fees way too high, taxing the shipping fees as well as charging customs fees like a New Yorker. On an item sold for €149 + €28 shipping + €17 customs, they take €29 in SHAMEFUL FEES. In short, I'm losing money.
I've now had several sales where I told myself I'd leave eBay, and this time I think I'll move on to another way of selling
nicolasgerimont
OP3 years agoA lot of mocking from Ebay...
After numerous messages to customer service, I keep getting the same copy-paste reply. A copy-paste reply that shows me nobody is reading my message... They keep telling me to send a message to the buyer, which I did, about fifteen messages. The buyer is inactive and doesn't respond.. 0 sales, 0 purchases...
They also tell me to add a tracking number, even though it's a €1.40 shipment WITHOUT a tracking number.
Then, when I reply that they aren't reading the content of my messages, BAM, all of a sudden, an email saying "your claim has been resolved". But nothing has been resolved...
They really are making a fool of me...