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Reporting 2 Bugs: One of which could cause sales to drop for a lot of people
Summary: magicsaleman reported two critical bugs on eBay, affecting the sending of invoices in Dutch for French speakers and scrolling issues for fixed-price items. The latter makes purchasing impossible, which could drastically affect sales. Participants, including simone1960 and milart1102, confirm these problems, noting an unsatisfactory response from eBay support and a significant drop in sales. Frustration is shared by several sellers, highlighting the urgency of a quick resolution by eBay.
Hello everyone,
Please note that I have already reported these two bugs to eBay support and asked them for a quick response.
1) The first bug concerns invoice sending on ebay.be:
As French speakers, the invoice sending system automatically redirects me to ebay.be but in Dutch, which is very inconvenient if you are not perfectly bilingual .... and could eventually lead to all kinds of problems, the possible details of which I will skip.
This bug, as I understand it, has been present for more than 3 weeks.
2) The second bug has been present since the eBay update, I think this Friday 21/07.
This one is even worse.
After a quick analysis, the various web browsers are not to blame (Chrome/Firefox etc...).
It is a scrolling/display bug for fixed-price items when there are several item options.
There are sometimes "automatic jumps" in images, line breaks that prevent you from choosing an item further down the list of choices, etc.... etc....
This bug therefore makes it impossible for a buyer to choose an item properly and buy it even after taking tranquilizers or painkillers....
It goes without saying that this bug can reduce your fixed-price item sales to 0 as long as it is not fixed.
The word catastrophic is therefore... very mild whether for eBay itself or for each seller on the site.
At this point, I hope eBay will react quickly because I can't imagine the consequences at every level.
Thank you.
Kind regards
Eric
milart1102
·3 years agohello
I've been in the same situation since July 5!!!!
I called eBay 27 times!!!!!!!!and sent 7 emails with no reply!!!!!
unbelievable pufffffffffffffffffffffffff
pierredeleux
·3 years agoGood evening,
I’m in the same situation regarding the payment request.
simone1960
·3 years agoI have exactly the same issue with the invoice bug for several weeks now too, reported many times and always the same response: "technical problem, don't know when it will be resolved". My buyer lost patience and I canceled the sale, fair enough.
EBAY is seriously lacking seriousness, sales are already drastically down, a shame. At this rate, they won't have much appeal left against the competition.