Dept 56 house arrived broken | The eBay café

triskeline29 · 2024-11-14T09:16:46.494000Z

Hello, I received a "Thomas Gainsworth" Dept 56 house yesterday. I don't understand their idea of wedging paper documents behind the house and wedging the sign in front between the trees. As a result, all the accessories were broken; it was predictable because the house was way too packed in and almost impossible to get out of its styrofoam casing. However, the seller seems to me to be acting in bad faith and tells me that this sometimes happens in transit and that he doesn't care and that Ebay will handle it. I received no notification from Ebay and when I went to "help", I had to print a return label even though last night I started trying to repair the fences. I didn't want to send the house back but the seller is not very respectful and when I wanted to print the return label, blank pages came out of the printer. So, I don't understand anything anymore, do I send it back or not? Can Ebay help me? Thank you very much for your reply.

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