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Summary: Anonymous User explains that a purchase of two PlayStation 5s made by his father ran into problems. His father's eBay account was suspended without explanation after payment, and the seller is no longer responding. A return was requested, but the seller only offered a fraction of the amount paid without providing a tracking number. Despite attempts to resolve the issue through eBay and the seller, the situation remains stuck. jacquelinedu36 and *miss-tigri* advise contacting eBay and reporting the item as not received instead of requesting a return.

Good evening everyone!

My father made a purchase on 08/19: 2 PlayStation 5s on his account, which he had just created on 08/21. The order was marked as shipped (without a tracking number). Strangely, the seller no longer responds, and all the items he had listed for sale were deleted

Since 08/21, his account has been permanently suspended. He still has access to the account because he stayed logged in on the app, but it is impossible to contact the seller. The eBay support team is the same; he gets the automatic message (Thank you for contacting us about the suspension notification we sent you.

Your account has been suspended because it poses a risk to eBay and its community. eBay is an e-commerce company and its members are our customers, so we must carefully assess the risks associated with allowing users on our site.

From time to time, we identify accounts that present an unacceptable level of risk and those accounts are therefore suspended.

We have determined that it is in our mutual interest to end our relationship. We regret any inconvenience caused by this decision.)

When we try to cancel the order, we get this message: This purchase is not covered by the eBay Money Back Guarantee.

And if I look at this item without being signed in, it shows me eBay Money Back Guarantee covered,

The only message received from eBay regarding his account is that it is permanently suspended without any reason given

To try to get a refund, he opened a return request. Strangely, the seller replies and offers us €19 out of the €471.96, so he رفض that
the seller sends a message saying that according to the tracking number the order was delivered (tracking number we do not have). I tried to contact him on my account (because my father's account being suspended, he cannot send messages). The seller does not reply, and does not send either a tracking number or confirmation of the shipping address

Does anyone know how to solve this problem?

Best regards