Restricted account every week for the past 2 months | Safety on eBay

zzzvalf · 2024-03-17T21:49:27.442000Z

Good evening, I’m reaching out to you in the hope of finding a solution; I’m exhausted from fighting with Ebay.I don’t understand any of it.I’ve been a customer with them since 2006. I have 100% positive feedback. Since the first lockdown, our family has been sorting through everything that was lying around in our house with the kids and listing online everything we had. We have 3000 listings online for a few thousand euros’ worth of stock (toys, books, magazines, games, phone parts and other things that I dismantled...) But now I’m exhausted.In fact, for the past 2 months, my account has been suspended every week for 10 days. I suppose another eBay user must be having fun reporting my listings to harm me. It’s been 2 months that I’ve been fighting with Ebay, but it’s impossible to get a manager or someone responsible or anyone competent to deal with this issue. It has become very frustrating and unbearable. I’m fed up with fighting for 2 months, and no one is taking my problem into account. It even happened that after a listing was supposedly suspended for counterfeiting, I provided proof of my good faith (as every time this happens, by the way), I was told it was an error on their part, that I could relist the item, which I did, and then my account was suspended because of the same listing, even though eBay had told me I could put it back online. This evening, once again restricted for 10 days (after being relisted only 4 days ago after yet another suspension), for JVC camcorder parts. A camcorder that is 20 years old, which I dismantled and am selling in spare parts. I’m being told it’s counterfeit. In almost 20 years on Ebay, I’ve never had this problem. Knowing that there are listings that have been there for years and suddenly they’re being considered counterfeit. The previous time, it was for LENOVO laptop chargers. I sent the serial numbers, they reopened my account and told me it was a mistake, and 2 days later it started again because of the same listings. I don’t know what to do anymore. I must have written 40 times, called 20 times, and I’m always told the same story. They tell me one thing and its opposite, an incompetent service. I’m sad (especially for my 2 boys because the sales were their pocket money) and disgusted. Almost 20 years as a customer and zero consideration.It makes me sick to my stomach. Thanks for reading, and if an angel comes by..., gladly!Flavien

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Restricted account every week for the past 2 months | Safety on eBay | eBay France