contacting eBay by email: does it work for you?
Summary: rosedebretagne expresses concerns about the ineffectiveness of eBay's email contact form, saying they no longer receive replies or copies of the messages sent. They tried different solutions such as using several browsers and clearing cookies, without success. francexpressdeal responds by sharing their recent experience, where email contact worked properly, pointing out that the absence of a copy does not necessarily mean the message was not sent.
hello, can anyone testify about this please?
sometimes when we search in eBay help, depending on the topics the contact option offered is only email. besides, I’ve always preferred it.
but now I’m not getting any response anymore, you have to wonder whether you’re writing into a void. especially because checking the box that lets you receive by email a copy of the message I wrote has no effect: I don’t receive a copy.
I tried two different browsers (Safari, Firefox) it’s the same. I should mention that I still normally receive all the other emails from eBay. so it gives the impression that it’s the eBay contact form that no longer works.
francexpressdeal
·8 months agoHello @rosedebretagne
I submitted a request via "mail" contact at the beginning of February and everything works perfectly.
Regarding copying the email, sometimes it doesn't work, but that has nothing to do with whether your email was sent successfully.
rosedebretagne
OP8 months agodeleting cookies, caches, pre-filled forms: it's the same thing, which reinforces the impression that the problem isn't on my side.
thanks