Fraud by ebay.de

Summary: feli955489 shares their experience selling a Samsung Galaxy S24 Ultra on eBay, where the buyer disputed the purchase for non-compliance. Despite providing evidence and the dispute initially being closed in their favor, eBay ultimately ruled in the buyer’s favor, refunded the buyer, and left the selling fees on their account. jacquelinedu36 and others respond by advising them to challenge the decision through the proper channels, while another participant suggests contacting the FEVAD association for possible mediation. feli955489 expresses frustration at eBay’s unfulfilled promises.

Hello community, I put a Samsung Galaxy S24 Ultra up for sale. The buyer declared a false item not as described claim with a return request. I asked the buyer to send me a photo of the phone turned on to prove it matched the description and to prove to me that the phone wasn't broken. The buyer didn't want to. I refused the return and tried to negotiate with the buyer, but the buyer didn't want to, so I reported the buyer and sent the phone's certifications, IMEI number, invoice, etc. eBay Germany closed the dispute in my favor and sent me two messages reassuring me that I would be refunded for the phone. In the end, there was NO REFUND at all. The buyer was refunded and kept the phone, and I'm being asked to pay selling fees that were not established. What should I do? This is fraud

feli955489

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Posted 2 years ago·Last reply 2 years ago

7 comments

*miss-tigri*

·2 years ago

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Hello

In the case of a dispute for a non-compliant item, the moment you refuse the return, you're out of luck ..

Plus, eBay will charge you dispute fees ..

eBay Money Back Guarantee Policy

feli955489

OP2 years ago

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And yes but the problem is that they made me 2 refund promises so I have to report them.

lingma85

·2 years ago

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Hello @feli955489

Check with the FEVAD association, whose Mediator contact details you can find on Google... Tell them about your issue - you'll be helped if they’re competent to act on ebay.de, or if they have a contact in Germany...

Best regards