Fraud by ebay.de | Safety on eBay

feli955489 · 2024-07-05T20:25:34.800000Z

Hello community, I put a Samsung Galaxy S24 Ultra up for sale. The buyer declared a false item not as described claim with a return request. I asked the buyer to send me a photo of the phone turned on to prove it matched the description and to prove to me that the phone wasn't broken. The buyer didn't want to. I refused the return and tried to negotiate with the buyer, but the buyer didn't want to, so I reported the buyer and sent the phone's certifications, IMEI number, invoice, etc. eBay Germany closed the dispute in my favor and sent me two messages reassuring me that I would be refunded for the phone. In the end, there was NO REFUND at all. The buyer was refunded and kept the phone, and I'm being asked to pay selling fees that were not established. What should I do? This is fraud

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Fraud by ebay.de | Safety on eBay | eBay France