Serious eBay breach
Summary: nigim-75 reported a loophole on eBay where sellers confirm an in-person delivery without the customer code, sharing evidence with links. francois-o advised opening a dispute for non-receipt. nigim-75 is frustrated by the process and the three-day wait for a seller response, suggesting better buyer protection. The tensions stem from the seller’s lack of response and the perceived ineffectiveness of the resolution system.
Hello,
I want to alert you to a serious flaw on eBay's side,
Indeed, some sellers, in the context of an in-person hand delivery, manage to confirm delivery of the order without even having received the customer's code.
https://drive.google.com/file/d/1uF5ywLhjzgjFmPDA26dSo-AFI4AUliMu/view?usp=sharing
As you can see here, I did not give any personal information to the person
https://drive.google.com/file/d/1uFyCj6IHO7qZ0fzp5HOy5NHmi4Q6ZdDT/view?usp=sharing
Also, as you can see, it is marked here as sent
Whereas as you can see on this image, it is clearly an in-person handover.
https://drive.google.com/file/d/1qQbFxuKCpA6okJn-Q7N3GdGbDjgZitjb/view?usp=sharing
So I wanted to alert the community to this scam and this major flaw on the eBay site,
in order for it to be resolved as quickly as possible.
nigim-75
OP3 years agoAnd don’t worry, I’ve filed a dispute with PayPal and eBay.
My anger and my question is: what’s the point of giving a QR code if the person can mark the order as delivered without even having it.
Because yes, I contacted support and they told me that even in this situation, they just have a checkbox to do it.
And I’m going to be honest, what also really pissed me off is why there’s this 3-day seller response delay thing in such a clear-cut case,
Why didn’t the platform trigger the refund first, then ask the seller why they did that.
That would be much better for victims of this kind of behavior.
Especially since I did everything through the platform, and the person never responded and never even gave me an appointment.
francois-o
Hello @nigim-75 ,
I'm sorry to read that you haven't received your order.
For an in-person handoff, the seller can confirm delivery by scanning the QR code or by entering the numeric code. I can assure you that the QR code as well as the numeric code are only sent to the buyer when the order is placed. In your situation, I invite you to open a dispute for item not received.
Here is the link to our help page on this subject: https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=INR&lucenceai=lucenceai&docId=HELP1135
If you want to contact customer service, you need to request a callback.
To do this, go to the bottom of our help page and click on => Contact us.
Choose the option that suits you best and an agent will call you 🙂.
Here is the direct link: https://www.ebay.fr/help/home
Best regards
François
nigim-75
OP3 years agoHello, that’s exactly the problem,
the seller managed to validate it without even having the QR code / the link.