MC011: Pro seller account permanently suspended | Safety on eBay

cameo-pro-store · 2023-06-15T11:22:52.383000Z

Hello, If an eBay employee happens to come by and could help me, because I’m getting nowhere with customer help, which keeps sending me canned responses. My account has just been permanently blocked by eBay, who won’t give me a reason. I was told this: "From time to time, we identify buying, selling, or registration patterns that present a risk and no longer meet the criteria for continuing a relationship with eBay. In such cases, we suspend these accounts for an indefinite period, including buying and selling." I don’t understand it, my model is as standard as can be. I buy from reputable authorized resellers, and then I ship my parcels myself via Mondial Relay or Chronopost. No dropshipping, then. I have excellent Top Rated Seller stats, very low dispute rates. eBay asked me for a copy of my ID, proof of address, my purchase invoices, my company registration. I provided everything. And 24 hours later, I was banned. Permanent ban, without warning and without explanation. 95% of my business goes through eBay, I am literally devastated and totally at a loss. Maybe I made a mistake by accident? Let them warn me and I’ll do what’s necessary to fix it. But right now I’m talking to a wall with eBay customer service. Note that the email I received came from vero(@)ebay.fr so I thought I had received a counterfeiting report. I provided the invoices proving authenticity because I bought from reputable sellers. Thanks to everyone who can help me.

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MC011: Pro seller account permanently suspended | Safety on eBay | eBay France