complaint for fraud via eBay/PayPal
Summary: titipsi shares a scam experience on eBay, where a buyer disputed a purchase through PayPal, resulting in an unfair refund. Despite efforts to correct the situation with eBay and PayPal, the case became more complicated because returns were sent to a fake address. titipsi filed a cybercrime complaint and is looking for similar testimonies to strengthen the case. Participants highlight their own similar experiences or offer advice, while others remain skeptical about the effectiveness of such steps. titipsi insists on the importance of pursuing fraudsters despite the difficulties encountered.
|
I’d like to know whether eBay sellers have been scammed by a buyer who opened a dispute via PayPal. Please contact me if you’ve had the same experience, because I’ve opened 2 cybercrime reports in France and my lawyer will do the same against eBay and PayPal, who are also at fault.
Here’s the context: The buyer purchases an item you’re selling on eBay. Upon receipt, she claims it’s not as described and asks to be refunded by opening a dispute via PayPal (against eBay and not against the seller). This forces eBay to refund the buyer regardless of the terms of sale...
There is no recourse to be expected from eBay or PayPal because the so-called "seller protection" does not exist when there is a dispute between the buyer/PayPal and eBay. eBay sends no email, just an email stating that the purchase amount will be deducted the following month from your next sale through eBay or directly from your VISA card.
Useful information: Useful addresses for reporting a scam in France: this forum refusing hyperlinks, 1° search for THESEE via service-publique.fr 2°. file a complaint with the prosecutor for the city concerned (here [Coordonnée]) via justice.fr and the judicial court of [Coordonnée] or carry out actions 1, 2, 3 or 1, 2, 4. |
| Comment / Explanation
|
|---|
etienmar
·2 years agoHello,
This happened to me as well a few years ago. The buyer reported that the item (a watch strap) was damaged. PayPal refunded within 48 hours even though I was asking for photo proof of the damage. The item was supposedly sent back but I never received it because the seller's address was incorrect !!!!!
Despite several complaint emails from me, neither PayPal nor eBay deigned to seriously deal with the case.
Since then I have closed my PayPal account and stopped selling on eBay.
Good luck with your efforts.
Best regards,
Bernard (Belgium)
noctisauxroses
·2 years agoBy the way, the completely ordinary 12 cm tigris at €800, either it's an attempted scam, or it says something about a personal issue^^
noctisauxroses
·2 years agoAnother one who's completely out of touch...
Don’t you kind of get the feeling that the police, the gendarmerie, the justice system, and all the State services have better things to deal with right now than your little personal worries about €100 lost online?
You want to live in a perfect world where the justice system and the police will be able to handle even your little 2-cent-and-a-half thing bought on Ebay, including sending someone after your scammer on the other side of the world? No problem, give 20% of your income to multiply their staff and resources so they can pursue that goal.
They’re cute, all these people who want everything without paying anything^^
I’m giving you the solution to all your existential worries: your brick-and-mortar store. You’ll see a real salesperson, in the flesh, you’ll be able to ask them all your questions and they’ll answer, and you’ll leave with your purchase under your arm^^
titipsi
OP2 years agoBelieve me, when the crooks, as you say, or rather the scammers, because that’s really what they are, learn that they are the subject of legal action, that they’re going to court and will have to pay, they change their minds. I’m laughing and I have no regrets about prosecuting that **bleep** Marseillais.
But I can see that eBay and PayPal are still protecting fraudsters since they don’t check the return addresses on parcels... That alone would deserve intervention from the BEUC or their national branch (a complaint from a private individual against a company that is shirking its verification obligations).
But to conclude my intervention, I can see that in the end eBay does not help victims and that they have to fend for themselves.
Topic closed.
nareio
·3 years agoHello everyone.
Without getting into the substance of the debate, I would simply like to remind you that the meticulous description of a dishonest procedure on a forum is a godsend for crooks of all kinds, and in particular for those who hadn't thought of that yet..
Best regards.
titipsi
OP3 years agoBut since nobody reads the questions, that doesn't help.
Read my question carefully: I'm looking for other similar testimonies to support my legal and civil complaints, not people who are complicit with scammers.
frelonverre
·3 years ago@titipsi
we don't want to stir up controversy either, but every person who comes here
(except the respondent) comes for their own case and is only interested in that case
you're confusing the eBay forum with Facebook
basically your request won't lead to anything here, because your case is uncommon
noctisauxroses
·2 years agoWell, since you haven't understood how a matchmaking site like Ebay works, and since you refuse to read our messages explaining the ins and outs, at some point well... goodbye and forget about us^^
titipsi
OP3 years agothat helps the community.... 😞
jacquelinedu36
·3 years agofrelonverre
·3 years ago@titipsi
and what kind of help were you expecting, do you really imagine that we have any kind of power, we can help someone who is lost in the maze of the site, not someone having a dispute with the site
noctisauxroses
·2 years agoThe community isn't you^^
titipsi
OP2 years agoI want to point out to the victims who take this kind of case to court that, technically, there is a lack of oversight on eBay's part. In addition, its staff pretend not to know, also hiding behind its internal rules.
The company apparently refuses to check whether the return details are correct and simply asks the buyer to tick a "returned" box. eBay therefore trusts them blindly.
Despite its arguments, nobody is even asking eBay to take on the role of carrier, but simply to verify in detail the data entered in its system. But ticking a box does not mean that the return address is correct. If banks are able to verify this kind of information, there is no reason why eBay and PayPal would not do so, since they have access to their customers' accounts.
Legally, eBay is at fault because its checks are inadequate and ineffective at preventing fraud, and the buyer has committed an offense.
The victim can therefore take legal action by, if possible, filing a police report with the local police and then filing a complaint with the court (personally or through a lawyer) in the country where the pseudo-buyer lives (including via the THESEE platform for scammers living in France).
Of course, the victim must put together a file including all the necessary evidence (emails exchanged with eBay, PayPal and the pseudo-buyer, proof of payment and reimbursement, etc). In addition, since the pseudo-buyer's address is known because the seller sent the item there, the police and the courts can easily handle the case.
But as in any case of this kind, knowing a pseudo-buyer's address does not mean they still live there, and often they have disappeared without leaving a forwarding address. It is therefore necessary to act in the days following the fraud, but sometimes the pseudo-buyer has already disappeared.
frelonverre
·2 years ago@titipsi
well then, where are you at?
titipsi
OP2 years agoIt's moving forward. The complaints filed with THESEE and at the Marseille court have been registered. It's taking its course and that **bleep** [Name] will be heard and will have to pay, interest and fines included 😉
frelonverre
·2 years ago@titipsi
remember: you can’t shear an egg
titipsi
OP3 years agoIt is certain that if we follow your reasoning, ecommerce companies like ebay and financial companies like paypal will continue to commit serious wrongs at sellers' expense with impunity, and scammers will continue their dirty work on ebay, paypal, and elsewhere on the Internet without being prosecuted.
The explanations given by the customer services of ebay, paypal, and those of the scammer noemy kaoumi are anything but accurate and do not intimidate me. Moreover, they are false and someone lied or does not know the procedures (ebay and/or paypal), which is quite something for people who are supposed to settle disputes!
I will not let ebay or paypal push me around, nor let this French scammer [Coordonnées] run free, from the famous city to be cleaned up with a pressure washer. Of course ebay censors names, which helps protect scammers... Luckily there are investigative methods and laws that protect honest citizens. I have no regrets about defending my rights, and your reaction encourages me to redouble my efforts.
jacquelinedu36
·3 years agoHello,
Futile with your lawyer > eBay kicked PP out and eBay is a site that puts sellers and buyers in touch, you gave eBay the green light to make withdrawals from your bank account, there you have the result
Sell elsewhere or keep letting yourself get charged
frelonverre
·3 years ago@titipsi
we've often seen guys complaining, stories about complaints or court cases, and so on, but what we don't see are people who came out on top
I just hope the amount is big enough to justify such a waste of resources