Buyer refund even though they received the product | Safety on eBay

aeroelipse · 2024-06-07T15:37:06.864000Z

A buyer takes an item, I send it quickly, and he tells me the item doesn't match. He sends me a photo, yes indeed the item doesn't match. I had two almost identical items, with a similar name.The cost of return (and of the initial shipment + the shipment of the correct item) ends up costing more than the item itself. I decide to let him keep the item, and send him the right one. (I have tracking for both items).The buyer takes a long time to confirm receipt of the second item, so I open a dispute since my pending payments for other items were blocked.Ebay validates the dispute and closes it, refunding the buyer. Bottom line: the buyer has 2 items of mine, for which he was refunded the purchase....and the support menus are so well designed that you can't contact anyone at Ebay to explain the situation. I'm being screwed over by the customer and by Ebay. What can I do?

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Buyer refund even though they received the product | Safety on eBay | eBay France