Samsung Galaxy s24 ultra | Safety on eBay

feli955489 · 2024-07-05T20:23:29.441000Z

Hello community, I put a Samsung Galaxy S24 ultra up for sale. The buyer claimed a false item not as described with a return request. I asked the buyer to send me a photo of the phone turned on to prove it was as described and to prove to me that the phone wasn't broken. The buyer refused. I refused the return and tried to negotiate with the buyer. The buyer did not want to, so I reported the buyer and sent the phone's certifications, IMEI number, invoice, etc. eBay Germany closed the dispute in my favor and sent me two messages reassuring me that I would be refunded for the phone. In the end there was NO REFUND. The buyer was refunded and kept the phone, and I am being asked to pay selling fees that were not established. What should I do? This is fraud.

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Samsung Galaxy s24 ultra | Safety on eBay | eBay France