Listing removed by eBay in error

Summary: me_9950 put a set of sportswear up for sale on eBay and saw the listing removed for suspected counterfeiting, despite photos proving its authenticity. After filing a complaint with eBay, they were asked not to post this type of listing anymore, citing an infringement reported by an intellectual property rights holder. me_9950 expressed frustration, saying they did not receive any clear contact to resolve the issue. The other participants’ replies point out that even occasional sellers must comply with eBay’s professional rules and be careful about the VERO program.

Hello,

I listed a set of sportswear for sale on the international version of the site to reach more buyers. I occasionally sell clothes this way and I’ve never had any problems. But this time, a few hours later, the listing was removed for suspected counterfeiting. I think it was reported by an eBay user... even though I had posted very detailed photos proving authenticity.

I filed a complaint with eBay, and it’s the safety and trust team that asked me to send them the invoices and my ID. I was told it would go very quickly and that my listing would be put back online. But once I had done that, I received an email that was basically a flat refusal despite my cooperation:

"However, after reviewing your case, I would ask you not to repost this kind of listing on the site, please. A holder of intellectual property rights reported to us that it infringed their rights by offering delivery to a specific country or region; the same intellectual property rights holder also reported to us that it constituted a violation. Listing software that breaches an applicable license agreement violates copyright laws. We recommend that you contact the intellectual property rights holder directly to learn more, and also to request the invoice or authentication certificate for your items."

Do any of you understand this? It feels like they’re making fun of me.

I’m going to look for another selling platform, but international ones don’t exactly grow on trees outside of eBay...

me_9950

39 View listings

Posted 2 years ago·Last reply 2 years ago

4 comments

koalagris

·2 years ago

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Hello @me_9950

You need to understand that a private individual is not supposed to sell only brand-new items....

best regards

me_9950

OP2 years ago

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The safety and trust team could at least say it clearly in their email instead of giving some bogus, pre-recorded justification that has nothing to do with it... Anyway, I'm only an occasional seller (the number of sales I make per year can be counted on the fingers of both hands, and even then.) but I have sold second-hand items in the past.

francexpressdeal

·2 years ago

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Hello @me_9950

regarding what @koalagris told you, it doesn’t matter whether you are a casual seller or whether you have sold second-hand items in the past.

From the moment you are buying with the intention of reselling, that is a professional activity.

For the problem you ran into, based on the answer you were given, it seems to be linked to the VERO program.

Logically, you were informed of this in the first message announcing the removal of your listing.

And you also had an email to contact the person who made the report to find out more if needed.

https://www.ebay.fr/help/policies/listing-policies/selling-policies/intellectual-property-vero-program?id=4349&st=3&pos=1&query=R%C3%A8glement%20du%20programme%20des%20titulaires%20de%20droits%20approuv%C3%A9s%20(VeRO)&intent=vero&lucenceai=lucenceai&docId=HELP1276

me_9950

OP2 years ago

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Je n'ai pas une activité d'achat dans le but de revendre, vu les frais qu'ils prennent ce serait pas rentable... J'ai pas le droit de revendre des articles qui ne me vont pas ou qui ne me plaisent finalement pas ?

Alors j'ai bien reçu un mail automatique mais dans lequel il n y a les coordonnées de personne en fait :

no.reply@ebay.com

26 oct. 2023 10:14 (il y a 2 jours)

À moi

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eBay

Hello me_9950,
We had to remove your listing because it didn’t follow our Counterfeit item policy. We don’t allow counterfeit items, replicas, or unauthorized copies.
What activity didn't follow the policy

More specific details are provided below.
What you need to do next

Items removed for this policy cannot be relisted. Please ensure that your future listings are for authentic items only. For these items, they should be described accurately and completely, so buyers know that it is an authentic item.
What is the policy

- Counterfeit products are illegal and not allowed on eBay. Examples include:
-- Fakes, copies or replicas of brand name items (for example, a shoe with the Nike name or logo that wasn’t made by Nike)
-- Electronics or accessories that use or bear the brand name, logo or trademark of a company that didn’t manufacture the item
-- Bootleg recordings from concerts or other live shows
-- Unauthorized or pirated copies of movies, videos or software
- Listings with photos that hide or blur trademarks are not allowed
- If you’re not certain that your item is authentic, or if an authenticator has been unable to confirm its authenticity, it may not be listed
- We may remove listings if we receive buyer complaints that the item is not authentic. These items may not be relisted
How this affects your account

You can remain focused on your business. To protect you, we removed listings that didn't follow this policy. - We have credited any associated fees except for any final value fee for your listing(s).

Because you may not have been aware of this policy, we're sending this notice to educate you about it.

These listings are still in your Active Listings folder in My eBay and Seller Hub so you can view them and learn from them. However, new buyers can't purchase them, shoppers can't see them, and you will not be charged additional listing fees for them. You can end them to move them out of Active Listings.

Listings that don't follow this policy in the future will be removed.
Why we have this policy

This policy prevents the sale of counterfeit items, which are illegal, and could expose sellers to legal risk. Removing them protects sellers and their buyers from buyer protection claims and financial loss.

More information and help

Counterfeit item policy
Listings not following policy

We appreciate your understanding.
Thanks,
eBay

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