Hello, I ordered an item from an eBay seller. The parcel is marked as delivered, but there was nothing in the mailbox. I immediately contacted Colissimo and asked them to open an investigation. The sorting center manager called me back and told me the delivery person would come by to check whether he had made a mailbox error. I haven't heard anything since. I opened a dispute, but the seller is no longer replying to me. It was sent by Colissimo without tracking. How can I prove that...

As expected, after the dispute was opened, I didn't get the decision in my favor. I still appealed, attaching a copy of the police report to emphasize my good faith, but it was no use. Still pretty disappointed.

Package marked as delivered but not received (I’m the buyer) | eBay forums

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Package marked as delivered but not received (I’m the buyer) | eBay forums | eBay France