International package arrived after the refund | eBay forums

victorvonfatalis · 2024-07-03T00:03:28.346000Z

Hello,I sold and sent an item to Mexico at the end of February, and it was lost until mid-May. In the meantime, the buyer filed a dispute and was refunded. La Poste searched for the package with the Mexican authorities and it was eventually delivered a few days later, confirmed by the buyer. When it resurfaced, I could no longer contest the dispute. I contacted the buyer, who dragged things out until June before paying me at the beginning of July, but hasn’t replied since. Of course I asked eBay for help and ended up on the phone with someone who didn’t understand the situation and who, moreover, wasn’t inclined to help me. Same by message, I was still getting replies last week and since then nothing, despite 3 follow-ups. In this case I’m losing €300 and no longer know what to do or who to contact for help. Filing an international complaint will lead nowhere and eBay’s help is deplorable, unless you happen to know someone competent there.

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International package arrived after the refund | eBay forums | eBay France