Mondial Relay parcel | eBay forums

grardb0327 · 2023-10-13T14:37:53.037000Z

Following the sale of a Teac DVD player on eBay, I shipped it via Mondial Relay. The device was very well packed, but the parcel arrived with the player completely destroyed inside. And yet I’m used to this kind of shipment. Of course, I accepted the return. I tried to file a complaint with Mondial Relay, and there I was met with a flat refusal: the complaint had to be filed within 24 hours of receipt! How can you make sense of such nonsense! I had sold my device in very good condition (see the sale photos), and now it’s unsellable. So please, don’t use Mondial Relay anymore; they’re scammers. They don’t state anywhere that we have 24 hours to file a complaint, and on top of that, it’s the recipient who has to react.....! And they’re even less aware of that!

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Mondial Relay parcel | eBay forums | eBay France