Unable to log in to my account
Hello,
Having changed my mobile phone number, I can no longer log in to my account... and it's impossible to contact anyone at Ebay.
Do you have a solution?
Thanks to those who will reply to me.
16 comments
Hello,
Having changed my mobile phone number, I can no longer log in to my account... and it's impossible to contact anyone at Ebay.
Do you have a solution?
Thanks to those who will reply to me.
francois-o
In this situation, it will necessarily have to be a phone call.
Because by email we will not be able to verify your identity and we will therefore not be able to make the change to the phone number.
Indeed, this is the account impersonation procedure, because it is the only way to be called by an eBay agent without being able to log in.
Regards
François
oliric0
·2 years agoHello, François
I’d like to jump in on this reply about another issue
my friend can’t log into her account and, of course, can’t be called back, her account hasn’t been hacked, she already had this bug about two months ago
so we opened the account I’m posting this message with so she could be called back and so support could fix this problem, but it’s a pain because it makes the eBay representative suspicious
It would be nice to add an option on eBay for this kind of problem so that people affected by this kind of issue could be called back without needing to log in
Kind regards
red71-2011
·2 years agoHello everyone,
If you have a VPN, disable it. That could help.
The VPN can conflict with the PHP code that handles signing into your account but only if you're on a computer.
Personally, since I don't use my mobile for browsing the internet, I can't help you, but there is a small chance that it might still work.
If you have an anti-virus, grant all exception permissions for Ebay.
Same for the firewall.
francois-o
Hello @lmmx44 ,
In your situation, customer service needs to make a call. Once on the phone, they will be able to verify your identity and change the phone number for you.
To request a call without being able to log in, here is how to proceed.
Go to the bottom of our help page and click on => Contact us
Here is the direct link : https://www.ebay.fr/help/home
Choose the option => Account => Account takeover
You will then be on the login page, Under the message: Need help logging in? click on => Continue
Enter your contact details and an eBay agent will call you.
Kind regards
François
corcou-4851
·3 years agohello I followed your instructions and I asked to be contacted by email. (I'm often in the car and I don't answer calls) I'm waiting for a reply...
koalagris
·3 years agoHello @corcou-4851
It is important to understand that since the recommended procedure is the one relating to account theft, contact by email is absolutely not appropriate; only contact by phone will be possible... (= make arrangements one day, you are not driving).
Best regards
corcou-4851
·3 years ago[image: Mailtrack]
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jacquelinedu36
·2 years agoBuy a Bluetooth hands-free kit
sournia30
·1 year agothank you françois , I will follow this good advice and call them .
Actually I've been going round and round like a brute on the site for 15 days and I never stopped on this option.
Kind regards
frelonverre
·1 year ago@sournia30
you are thanking a reply from the fourth month of 2023
ask your own questions
renat_5130
·1 year agoThank you for those clarifications. I will follow this procedure. Best regards, René
frelonverre
·1 year ago@renat_5130
you know that everything changes regularly on this site, advice from 2023 may no longer be relevant
ask your own questions instead of piggybacking on an antique
renat_5130
·1 year ago*miss-tigri*
·3 years agoHello
Have customer service call you back, see all the way at the bottom of the link:
https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=Con&lucenceai=lucenceai&docId=HELP1326
sp2688
·2 years agoThanks, but I completely switched accounts. Could you also tell me whether it's possible to get items paid for via Paypal? I didn't see anything about this, so I put the possibility in the item description.
koalagris
·2 years agoHello @sp2688
"is it possible to have items paid for via PayPal" = no, all payments go through ebay, which only transfers the funds to the seller only by bank transfer.
The buyer can use paypal, but they will pay on ebay's paypal (not on the seller's, and any request in that regard amounts to an off-site sale, and is therefore against the terms of service).
Best regards