Unable to open a dispute for an item not received
Summary: red71-2011 explains that they’re having trouble opening a dispute for an undelivered order from a shop in China because the necessary buttons aren’t showing up. Even though the deadline for filing a claim has been met, attempts to contact the seller have gone unanswered. koalagris advises contacting customer service and provides useful links, while lingma85 suggests clearing the browser cache to fix the display issue. Following that last suggestion, red71-2011 manages to access the necessary options and expresses their gratitude.
Hello everyone,
I'm waiting to receive an item I ordered on December 6, 2023 from a store in China.
I received the shipping information with the tracking number, which tells me that the package is still in transit (for about 75 days more or less). The shipping information hasn't changed since then.
I've tried three times to contact the seller, but he doesn't reply, even though he bragged about his devotion to me in his thank-you message right after the order... Anyway ^^
I've tried to open a dispute for non-receipt, but the problem is that some buttons are missing on the dispute page, so I can't select "refund"
How can I solve this problem?
koalagris
·2 years agoGood evening @red71-2011
? There is no "refund" button during a dispute for an item not received...
For the procedure there are opening deadlines (30 days from the estimated delivery deadline), then for "ask eBay to step in" (which will then handle the refund):
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%A7u&lucenceai=lucenceai&docId=HELP1135
https://www.ebay.fr/help/buying/default/ask-ebay-to-step-in?id=4701
= see if you're still within the deadline....
Best regards
red71-2011
OP2 years agoHello,
Thank you for your reply.
I have tried at least ten times to open this dispute, nothing works, I do not have the buttons that allow the dispute to be opened.
Regarding the 30-day deadline, I am one day after the cutoff date so I am within the time limit. I have 29 days left to make the request, but the request cannot be made because I do not have any button allowing me to choose the options.
I do not understand what needs to be done.
koalagris
·2 years agoYour order from 6/12 had a delivery deadline of 15/02?
the best thing is to check with customer service: you'll find the contact links right at the bottom of the help pages mentioned above...
best regards
red71-2011
OP2 years agoYes that's right, the estimated deadline was February 15. Yesterday.
I'll try to contact customer support. Thanks.
I think there's a bug in how the buttons are displayed.
I've never had this problem before. I've already opened disputes for items not received in the past and the process was much simpler.
lingma85
·2 years agoGood evening @red71-2011
For your buttons------>
- clear your browser cache by deleting the recent history that has stored your failed attempts... after logging out of the site.
When you log back in, everything should be updated...
Regards
red71-2011
OP2 years agoHello,
I tested it, it works. I was this close to giving up.
I'm going to make a post-it note to remind myself later if it ever happens again.
Many thanks 😊