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message for insufficient performance
hello, ebay just sent me a message saying that my performance is insufficient, I am selling a little less indeed, there are fewer buyers.... despite prices that I try to align as best as possible. they also indicate a negative for cancellations even though the 4 I had came from buyers. as well as a defect in international selling. I must admit I don't understand anything. they are giving me 2 months to improve before taking action.聽
22 comments
lester_li
路3 years agoHello everyone,
Since the original author of the post has received a response from eBay support, and given the tone of the exchanges that followed, this post is now closed.
Thank you all for your understanding.
Regards.
Anonymous User
路3 years agoLet them take action then
They鈥檙e shooting themselves in the foot all by themselves
Because if they do anything to your account, you鈥檒l sell less, so they end up with less revenue, and yes
It鈥檚 been a long time since they鈥檝e been losing sellers
With their so-called standards, etc. etc. etc.
And then you know, there are other sites out there that surely have more respect for their customers than eBay does
So go try elsewhere a bit, you鈥檒l see that the grass is greener there
Kind regards
francexpressdeal
路3 years agoGood evening聽@nicolemorbihan聽
聽
a drop in revenue is not taken into account in seller performance. Only defects related to your transactions are taken into account.
聽
You can see the details of these defects in your dashboard. (Seller Hub performance tab)
聽
If you believe some of them are not justified, you need to contact customer service directly.
聽
See this link about seller performance:
聽
https://www.ebay.fr/help/policies/selling-policies/rglement-sur-la-performance-du-vendeur?id=4347&st=3&pos=3&query=R%C3%A8glement%20sur%20la%20performance%20du%20vendeur&intent=performances&lucenceai=lucenceai&docId=HELP1272
nicolemorbihan
OP3 years agothanks for your reply, I will ask them the reason, on the other hand they are telling me that they have already put restrictions on my account but don't specify what! for now I can post ads, we'll see.聽
francexpressdeal
路3 years agoHello聽@nicolemorbihan聽
聽
in the link I sent you, it says which types of restrictions can be applied. (it鈥檚 not limited to being forbidden to post new ads). If you contact them, the best thing to do is ask them exactly what the situation is with your account.
聽
nicolemorbihan
OP3 years agoeBay just reminded me, I did make a few mistakes indeed that impacted my performance. They were very responsive, which is nice. Thanks
Anonymous User
路3 years agoBecause a friend in the same situation, even with 5 out of 5 for fast delivery, still gets a late delivery rate
completely incomprehensible
So your problem is not fixed at all, not even close to
felin12
路3 years agoHello everyone
@Anonymous聽
The late delivery rate shown in the dashboard
is due either to a shipment made after the deadline stated in the seller's listing or to the buyer's report to Ebay of receipt after the estimated date indicated
So yes, the guy can have 5/5 on his profile but also have defects for late deliveries
best regards
Anonymous User
路3 years agoBut if he can get 5 stars from customers and eBay says the opposite why not
so what are the stars for in that case tell me feline
Because this is serious now 馃槄馃槄馃榿
francexpressdeal
路3 years agoHello聽@Anonymous聽
聽
you clearly did not understand @felin12's response, so read it more carefully.
聽
Now, if your friend has issues on his account that he considers unjustified, he should contact customer service.
聽
He can also come to the forum to explain the situation HIMSELF by opening a new post.
Anonymous User
路3 years agoI confirm what I said
How can a customer give you 5 stars for fast shipping and say that the package was late tell me doesn鈥檛 anything strike you as odd
you who understand better than everyone else
Anonymous User
路3 years agoNothing is logical in the various points raised by felin
There you go
After that, if eBay gives you statistics that mean nothing because they don't reflect buyers' opinions, then good for them
In any case, it's impossible to talk with them
They follow their ready-made index cards and as soon as you prove to them that they're wrong and that they no longer have any ready-made answers, they hang up on you
You know, I'd be interested to know what sellers think of this "customer service" because, it seems to me, looking at the posts about it
It would be even lower than Macron 馃槃馃榿馃槄
Anonymous User
路3 years agoAnd in your second case, why would a customer who gives you 5 out of 5 for a fast shipment then put next to it a parcel not received on time
That would be at the very least stupid, right?
Anyway, your explanation doesn鈥檛 hold water
Because even customer service has no concrete answer on this subject, to the point that they prefer to hang up on sellers
Well yes, their little bristol card says nothing on this point to give an adequate answer when the customer corners them on the issue
Because canned answers don鈥檛 work for everything
When a customer backs up the truth of what they鈥檙e saying and has very specific requests on certain subjects
So the easy thing is to hang up
Bravo, or rather
Pathetic on their part
felin12
路3 years ago@Anonymous聽
You are putting me in a tough spot because I don't know whether you're being deliberately obtuse or whether you really are having trouble understanding my post.
Here's a real-life example:
A sale made with a request to delay shipping, and to satisfy my customer I agreed.
Since I had gone past the deadline I noted in my listings, I still entered the tracking on the date agreed with the buyer for shipping. Upon receipt, the customer left me a positive rating (I assume it's the same for detailed ratings (the stars).) Except that I then noticed a late shipment defect in my dashboard due to the tracking
That's how you can have a late shipment defect and still have 5/5 stars.
Kind regards
PS :
After contacting customer service and explaining how the transaction went, the defect was removed
felin12
路3 years agoGood evening everyone
@Anonymous聽
聽What are the stars for in this case, tell me, feline
To reassure buyers馃槢
Best regards
Anonymous User
路3 years agoComplete nonsense, you'll say
Worthy of a reply from this dumb customer service
But above all incompetent