Message "your seller account is now at risk" | eBay forums

meu064 · 2025-12-26T09:09:40.036000Z

Hello, I need your help. Several times now, at intervals of a few months, I’ve received a message from eBay saying "your seller account is now at risk". In the email, they include the sentence "Check your Dashboard to find out how to improve your performance as a seller" with a link to my dashboard. The problem is that these are just stats! I don’t see what I’m supposed to do to restore my account status. I had an issue at the beginning of the year and I wasn’t able to send 3 orders, and 1 that I didn’t send because I actually no longer had the card.. but that was in February! This created: - 3 "Cases closed without resolution from the seller" - 1 "Transactions canceled due to out of stock" Since then I’ve had no more problems, my account has 100% positive feedback and positive reviews, including the latest one literally from yesterday, I sell regularly without issues, and now I feel like I’m going to lose my seller access, powerless, without knowing what to do. Is there anything that can be done or will I have to accept losing my seller access without being able to do anything?... I already sent an email to eBay directly but haven’t heard back from them yet. Thanks in advance Happy holidays

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