Discussion forumsChevronRightIconeBay forumsChevronRightIconItem not receivedHello, I am the seller of an item that I sent to the buyer via eBay’s system using Mondial Relay, except that the parcel has not been received for 1 month and has been lost. What should I do?Knowing that he is filing a claim with Mondial Relayhabib27dz11View listingsPosted 10 months ago·Last reply 10 months ago See original 2 commentsComment Newest*miss-tigri*·10 months agoView listingsHello The compensation for the loss of a parcel is for the seller, who will have to fully refund the buyer. Ebay does not get involved, it's up to you to deal with Mondial Relay customer service. See originalkoalagris·10 months agoView listingsHello @habib27dz You will find the contact link to customer service all the way at the bottom of this help page: https://www.ebay.fr/help/selling/shipping-items/bordereaux-daffranchissement-et-conseils-demballage?id=4085&st=3&pos=3&query=Bordereaux%20d%27affranchissement%20et%20conseils%20d%27emballage&intent=packlin&lucenceai=lucenceai&docId=HELP1116 Best regards See original
*miss-tigri*
·10 months agoHello
The compensation for the loss of a parcel is for the seller, who will have to fully refund the buyer.
Ebay does not get involved, it's up to you to deal with Mondial Relay customer service.
koalagris
·10 months agoHello @habib27dz
You will find the contact link to customer service all the way at the bottom of this help page:
https://www.ebay.fr/help/selling/shipping-items/bordereaux-daffranchissement-et-conseils-demballage?id=4085&st=3&pos=3&query=Bordereaux%20d%27affranchissement%20et%20conseils%20d%27emballage&intent=packlin&lucenceai=lucenceai&docId=HELP1116
Best regards