Open a PayPal or eBay dispute? | eBay forums

aurlon39 · 2024-05-23T07:51:36.726000Z

Hello, I bought an item a while ago from a seller in the UK (buy it now), except that since that day I still haven't received anything, and the seller is giving me the silent treatment. Here's how it went: - on May 6 (around 12:00 am and some) I buy the item and pay straight away via Paypal. - on May 9, not seeing the item marked as "sent" on Ebay, I send a little message to the seller to see if he noticed that I bought something from him. The same day he replies that he has just seen the message and will send the parcel the next day. I tell him there's no problem. Then time passes and it doesn't seem to have been sent (or at least nothing is shown on Ebay). - on May 14 I message him again to see if he actually posted the item: no response. - on May 21 same thing and no response. The item was supposed to be sent within 2 days according to the listing, and delivered between May 15 and 21. I'm wondering if the best thing is to open a dispute via Paypal or Ebay? Knowing that my main goal isn't necessarily a refund but rather a warning from Ebay/Paypal so they get moving and send the item since he doesn't seem to have done it (unless he did and it's just not shown on Ebay and the shipping is taking ages) and isn't replying. (edit: the seller has good feedback but apparently hasn't sold anything for more than a year, and seems to mainly sell shoes/clothing, he has few items left for sale).

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