Supposed seller protection, but nothing in practice | eBay forums

philmar_8077 · 2025-04-21T18:55:35.290000Z

Ebay announces seller protection to us, but in fact, there is nothing. I had this happen with a buyer who created their account on the day of purchase; they order a signed rugby ball from me. Right after receiving it, the buyer files a complaint saying the ball does not match the description and photos, even though they themselves send a photo of the ball, which is identical to the listing. In messages, the buyer tells me they thought it would be a worn-out ball and not a new one and not a ball made in Asia, whereas it is indeed the Gilbert brand, and it is indeed made there, so it has nothing to do with the complaint. In the end Ebay sides with the buyer even though seller protection should have been applied. So I end up with shipping costs for nothing, a return only with tracking and I haven't received anything (ebay tells me to sort it out myself), A DISGRACEEEEEE

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Supposed seller protection, but nothing in practice | eBay forums | eBay France