In-person handoff and payment blocked by eBay

Question

Hello,I am a seller.I do not have the option to select the banner "Arrange hand delivery" in the order tab.Only the option "Send an item" is available.I had clearly mentioned in the listing that hand delivery was possible.The buyer paid for the item, and I already handed it over in person today.How should I proceed, given that eBay cannot reach me by phone?Thanks in advance for your help.

Anonymous User · Accepted Answer

hello Koalagris, Thank you for your feedback. I had already disabled the filters and blacklist on my phone. All that’s left for me is calling another number. Best regards