Attempted fraud empty package

Question

Hello, I'm having an issue (attempted scam)A buyer made a first purchase, which he did not go and collect because he changed his mind.Ebay ruled in my favor.A month later he buys another item from me, just picked up the parcel today, and he opens a dispute for item not received, with the message that the parcel was opened and emptied. (I didn't see that it was the same buyer)I just contacted Mondial Relay, who told me the buyer has to send them photos within 72 hours but he won't do it...So the...

koalagris · Accepted Answer

Hello @elza_21    "A buyer made a first purchase, which he won't go pick up because he changed his mind" A buyer who does something like that gets blocked: https://www.ebay.fr/help/selling/resolving-buyer-issues/bloquer-un-acheteur-sur-ebay?id=4082&st=3&pos=1&query=Bloquer%20un%20acheteur%20sur%20eBay&intent=ench%C3%A9risseur%20bloqu%C3%A9&lucenceai=lucenceai&docId=HELP1034   "A month later he buys another item from me... he opens a dispute for item not rec...