Seller refuses to cancel my order before shipping | eBay forums | eBay France

Seller refuses to cancel my order before shipping | eBay forums | eBay France

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Seller refuses to cancel my order before shipping

Summary: asseforlife3 won an auction on eBay but wants to cancel the order. They contacted the seller to cancel because the item has not been shipped yet, but the seller refuses because of cancellation fees. koalagris suggests waiting for a possible non-shipment to open a dispute. felin12 says that, since April, eBay fully reimburses cancellation fees and recommends informing the seller of this policy. In the end, the seller, after discussing it with eBay, agreed to the cancellation and the refund is underway.

Hello, I placed a bid at 12:34 a.m., I was the only bidder and I won the auction, but I tried to cancel the order and it doesn't work, so I contacted the seller so that he would cancel the order since he hasn't shipped it yet, but he refuses..

How can I get a refund knowing that I was the only bidder and that he hasn't shipped the product yet ?

Kind regards

asseforlife3

44 View listings

Posted 3 years ago·Last reply 2 months ago

27 comments

sibi_3267

·2 months ago

Subject: DO NOT CANCEL MY ORDER .
order number: 1*****
Order date: June 1, 2026 .

Hello, Sorry, I do not want this order canceled ( metalder in the DVD box set ) , I want my order ( metalder in the DVD box set ) . Could you make a cancellation stop . It is my fault, I missed that I was clicking a cancellation and sorry. Could you contact the seller at the otakuplayer store so that they will make a cancellation stop or refuse the cancellation . I would like to buy my order ( metalder in the DVD box set ) . Thank you
Kind regards please

Mr. Fabien

[Message edited by moderation - Personal information]

koalagris

·2 months ago

Good evening @sibi_3267

Posting on the user forum (and especially on a thread dating back to 2023) is not going to give your seller the slightest chance of seeing your message...

===> https://www.ebay.fr/help/buying/resolving-issues-sellers/contacter-un-vendeur?id=4021&st=3&pos=1&query=Contacter%20un%20vendeur&intent=contacter%20vendeur&lucenceai=lucenceai&docId=HELP1051

It is entirely up to them, and no one will contact them on your behalf.

Regards

silvisab_85

·9 months ago

I had this problem 4 days ago. I canceled my order immediately after paying for it because I didn't know it was a hand delivery in another country. The seller refused my cancellation, claiming it was out of time even though I had requested it before shipment. It's unbearable! I can't pick up the package, so what should I do? I have no idea, I've rarely seen sales conditions this bad.

lingma85

·9 months ago

Good evening @silvisab_85

Please contact Customer Service here------->

eBay Customer Service

Preferably contact them during office hours and ask to be called back.

Kind regards

babilone5

·2 years ago

So I place a bid on an item I don't want to buy, then I even win the auction, and I don't understand why now I have to pay for something I don't want, well that's not normal!

Welcome to the real world, where when you buy something nice you pay for it with money 🙂

francexpressdeal

·2 years ago

@babilone5

try to take a step back and reread what you wrote ... 😶

babilone5

·2 years ago

I’m not going to step back too much, I’m too afraid of falling, but you’re right, I must have misunderstood asseforlife’s problem, have a good rest of your day.

asseforlife3

OP3 years ago

The seller dealt directly with eBay support and the refund is in progress (got the refund emails).
I really thank the people who provided USEFUL answers as well as eBay support, who gave me good information and took care of the refund.

For the useless replies to come and bash me for my mistake, don’t come acting like people who have never made mistakes in their lives, since everyone makes mistakes and that’s human nature 🙂

I also apologized again to the seller because it’s my fault; since I’ve been on eBay and even elsewhere, this is the first time I’ve asked for information after a purchase, whereas usually I research for at least 3 weeks / 1 month before buying something..

Lesson learned, I can guarantee that, you can close this thread to avoid any more useless comments 🙂

frelonverre

·3 years ago

@asseforlife3

having sold on eBay for a long time, I've often been confronted with this kind of behavior, apologies are fine but if mistakes are human, integrity means owning up and not looking for loopholes in a system to "get your ass out of the brambles"l

it's the fashion these days to agree to help the turncoats

asseforlife3

OP3 years ago

Okay 👍

frelonverre

·3 years ago

@asseforlife3

hey , c'est ebay pas amaguiz !!!!!!

asseforlife3

OP3 years ago

I fully own my mistake, as I specified above I’m ready to pay these cancellation fees.
Thanks for this very helpful response

frelonverre

·3 years ago

@asseforlife3

my idea of owning up to a mistake is to receive the item and put it back up for sale, not to create problems for a seller who didn’t ask you for anything

because for them, the defects on their seller account are prejudicial

rockenbd

·3 years ago

Yo !

Dedication

asseforlife3

OP3 years ago

Yo! Now that you've managed to get some attention, you can leave now, since the problem has been fixed even though it was clearly my fault 🙂

koalagris

·3 years ago

Hello @asseforlife3

Nothing else to do but wait for the delivery deadline to pass so you can open a dispute for non-receipt:

https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%A7u&lucenceai=lucenceai&docId=HELP1135

Regards

asseforlife3

OP3 years ago

Hello, if the seller sends the item, how should I proceed please?

Kind regards

koalagris

·3 years ago

in that case it will be a return request, come back to this thread at that time.

asseforlife3

OP3 years ago

I greatly thank you for your response, the seller specified '' no returns '' on his listing, is your method still possible anyway?

koalagris

·3 years ago

no, and you're right to point that out because in that case a return won't be possible, since it's an error on your part to begin with. But anyway, at this stage your question is premature, since nothing has been sent yet...

have a nice day

asseforlife3

OP3 years ago

I thank you for your replies! The seller explained to me that he had cancellation fees, I read that he might be entitled to a partial reimbursement of the fees, how can I reimburse these fees via eBay please because I am ready to pay them since the mistake was mine in the first place..

koalagris

·3 years ago

"how can I reimburse these fees via eBay" = not possible

felin12

·3 years ago

Hello everyone

@asseforlife3

The seller explained to me that they had cancellation fees,

.........

To cancel an order, you need to read and go through this link, (In particular, read "Cancel an order you placed more than an hour ago")

But first of all, your seller, like many others on Ebay, is not aware that Ebay has changed the credits for fees .

Since April, Ebay has fully refunded sellers following a cancellation request sent through Ebay's system by the buyer.

Please inform your seller of this change by Ebay by sending them the links

or ask them to read your thread.

cancellation request link : https://www.ebay.fr/help/buying/buyers-can-cancel-order/annuler-une-commande-en-tant-quacheteur?id=4004&st=3&pos=1&query=Annuler%20une%20commande%20en%20tant%20qu%27acheteur&intent=Annuler%20un%20achat&lucenceai=lucenceai&docId=HELP1019

link "credits for fees":https://www.ebay.fr/help/selling/fees-credits-invoices/avoirs-des-frais?id=4128&st=3&pos=1&query=Avoirs%20des%20frais&intent=avoir&lucenceai=lucenceai&docId=HELP1304

excerpt :

Screenshot 2023-08-01 at 16-06-39 Avoirs des frais.png

link "information transmitted by ebay " (for refunds) :https://communaute.ebay.fr/t5/Actualit%C3%A9s-eBay/Nouveaut%C3%A9s-vendeurs-professionnels-F%C3%A9vrier-2023/ba-p/2911600

You had the option to retract your bid, why didn't you do it?

You're lucky that Ebay doesn't practice "shill bidding".

kind regards