2 packages lost by Mondial Relay
Hello,
I have 2 parcels that were lost by the carrier Mondial Relay. As a seller, I refunded the buyers, but when I try to make a claim to get reimbursed, whether with eBay, who tells me to take it up with Mondial Relay, or with Mondial Relay, who tells me to take it up with eBay, has anyone been in this situation and how were you able to get reimbursed?
Thanks for your feedback,
Best regards,
5 comments
2012krysko
·11 months agoGood evening
How do you explain a parcel going missing when it measures 60X50X50 cm and weighs 4 kg?
According to Mondial Relay, it was the HARNES hub that lost the parcel.
So I checked out the famous site, and I can tell you I’m not the only one complaining about a parcel going missing.
Who benefits from this?
sillage60
·2 years agohello
yes, I’ve already had the same case with Mondial Relay
I got compensation after 2 months and about ten calls!
you have to request an investigation with their platform service
don’t give up if the parcel is lost
*miss-tigri*
·2 years agoHello
You need to file the claim with Packlink if you used this shipping method.
Packlink claim: What to do if the item is lost?
It can also happen that the parcels you sent do not arrive at their destination. In that case, you must file a claim with Packlink within 28 days of the expected delivery date. Note that only the sender can file the claim and only the sender will be compensated. They must submit their claims in writing using the website contact form.
hicsuntdrac
·2 years agoIt's up to Mondial Relay to compensate you.
If Mondial Relay is indeed at fault, the compensation will be up to the amount covered by the insurance taken out when the shipment was sent (there is always one, by default). This can take several weeks.
The Mondial Relay customer service phone number is available on their website, under the "contact" section.
Using connect.mondialrelay.com makes tracking, requesting an investigation on a parcel, and filing claims with MR much easier.
jesda_5791
OP2 years ago