Paying buyer, hand delivery instead of shipping

Question

Hello everyone,   My buyer accidentally paid for local pickup (no shipping costs) even though the item needs to be shipped. Is it possible to correct the order to change the delivery method and add the shipping costs?   Best regards

koalagris · Accepted Answer

Hello @colleurdeplastique    Impossible to change: you need to cancel the transaction with pickup in person//refund, then relist the item in order to be able to complete a new purchase with shipping.   https://www.ebay.fr/help/selling/getting-paid/annuler-une-commande-en-tant-que-vendeur?id=4136&st=3&pos=3&query=Annuler%20une%20commande%20en%20tant%20que%20vendeur&intent=annuler&lucenceai=lucenceai&docId=HELP1090   https://www.ebay.fr/help/selling/fees...