Buyer who didn’t go to pick up their package | Delivery

alex-andra59 · 2024-05-28T19:29:40.654000Z

Hello.this topic must have already been discussed, but I'm asking my question anyway.A buyer bought an item from me. I sent it via Mondial Relay, of course including the tracking number. Once the parcel arrived, I informed the person....who did not go to pick up their parcel. They opened a dispute for item not received, except that it's not my fault. The parcel was returned to me and arrived at the relay point this morning, I have to go pick it up tomorrow.Do I only refund them the price of the item without the shipping costs? Because on my side, I did my part of the contract. Can they contest it and ask that I refund them the full amount?For the record, on my side, I took photos showing that the parcel had stayed at the relay point for 8 days and then was sent back to me.Thanks for reading and have a good evening.PS; sorry, I'm a bit lost because this is my first dispute for a "not received" item even though I sent it and it was patiently waiting for the buyer to go pick it up.

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Buyer who didn’t go to pick up their package | Delivery | eBay France