No Mondial Relay notifications | Delivery

lauric01 · 2024-12-04T07:10:04.987000Z

I ordered an item with delivery via Mondial Relay.I received no notification from Mondial Relay. I did not receive the PIN code for pickup.On the eBay page, the shipment status stayed at "sent".15 days later the seller contacts me to tell me that the parcel is being returned to him.eBay refuses to help me. The seller refuses to pick up the parcel for a return.The seller blocked me in messages, but when I later looked at his seller profile and clicked on "contact the seller", a new message thread with him opened, with, surprise, a copy of a Mondial Relay notification (final warning) that seemed to have been SENT from his messaging account a week earlier. But this thread (and this message) had never been visible before.There are serious technical problems with the connection between eBay and Mondial Relay.How do I report this malfunction to eBay?

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No Mondial Relay notifications | Delivery | eBay France