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Summary: poussin.3749 returned an item via Colissimo, but is having trouble entering the tracking number on the website, causing a delay in the refund. frelonverre and francexpressdeal discuss the specifics of Colissimo numbers for returns, while *miss-tigri* and koalagris suggest contacting eBay customer service. The seller seems to be on vacation, making the problem harder to resolve, and poussin.3749 is looking for a way to contact eBay directly without success.
Hello,
I returned an item to the seller on 01/08/24 by Colissimo, and it was duly collected by the recipient on 06/08/24. In the « mark as sent » section, I can’t manage to enter the tracking number; it is systematically rejected with the message « The specified carrier is not valid or cannot be used for this return » (the 8R+ 11 digits does indeed correspond to Colissimo). As a result, as of today I’ve gone past the return-by date shown on the site, and of course I still haven’t been refunded.
Could someone help me?
Thanks in advance
poussin.3749
OP2 years agoIn practice, here’s the situation
poussin.3749
OP2 years agoHello,
Would anyone happen to have the solution for contacting EBAY directly by email. Because right now I'm going in circles. In the contact us section, I keep getting sent back each time to the details page of my order.😥 😫
Thanks in advance.
koalagris
·2 years agoHello @poussin.3749
No contact by email is possible for this section.
But you can ask customer service to call you back via the link at the very bottom of the help page:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/returning-item/return-shipping?id=4066&st=3&pos=1&query=Informations%20sur%20les%20retours%20(pour%20les%20acheteurs)&intent=Suivi%20retour%20&lucenceai=lucenceai&docId=HELP1152
Best regards
*miss-tigri*
·2 years agoEssayez avec ce lien
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/returning-item/return-shipping?id=4066&st=3&pos=1&query=Informations%20sur%20les%20retours%20(pour%20les%20acheteurs)&intent=Suivi%20retour%20&lucenceai=lucenceai&docId=HELP1152
poussin.3749
OP2 years agoImpossible to send a message concerning my return which is stuck in the status (return pending). Even though the package was delivered with an EBAY return label ???
frelonverre
·2 years ago@poussin.3749
avoid using the shipping and return options offered by the site
it's so easy to have colissimo shipping labels delivered to your home
poussin.3749
OP2 years agoYet, it always worked well, but the ?? no follow-up on the site? It's as if I had never sent the package.
*miss-tigri*
·2 years agoHello
Contact customer service
https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=Code%20provisoire%20&lucenceai=lucenceai&docId=HELP1326
poussin.3749
OP2 years agoIt systematically redirects me to the item with the status: Return request created. It’s impossible to write to them directly or file a complaint.
frelonverre
·2 years ago@poussin.3749
for me, for Colissimo parcels, I have 8 N under 5 kg green or 8 U for registered with signature orange or CC for internationals
francexpressdeal
·2 years agoHello @frelonverre and @poussin.3749
@frelonverre :
Colissimo numbers starting with 8R are actually specific numbers used in the event of a return.
https://aide.laposte.fr/contenu/comment-retourner-un-colissimo-chez-un-e-commercant
@poussin.3749
Contact eBay customer service as @*miss-tigri* told you (Hello Miss 🙂). Please note that in the event of a problem, customer service always refers to the tracking indicated on the carrier's website.
frelonverre
·2 years ago@francexpressdeal
not using this return method, I don't know anything about it
thank you for this information
frelonverre
·2 years ago@francexpressdeal
by the way, nothing says that the seller is a pro and therefore obliged to accept returns, at least as decided by eBay, and therefore at the buyer's expense, and I think it's this simple 8R that's causing the problem for the poster
poussin.3749
OP2 years agoIt says Pro (according to the site), but apparently closed for the holidays. But the parcel was picked up anyway.