Hello, I don't know what to do, it's the first time since I've been on Ebay that I've been faced with this situation. An Italian woman (with 0 feedback) bought two little ponies from me and the package arrived yesterday at her home. The Italian mail carrier wasn't able to hand it to her and left a delivery notice. She sent me several messages this morning demanding that I refund the shipping costs because she had paid for home delivery. I replied that it wasn't my fault if she was absent...

Hello @pouetpouet78 Tell her to see about the display issue with her post office, that's entirely her responsibility; it's not your fault and it's none of your business. For info, an uncollected parcel (if she doesn't go pick it up) is not covered by eBay buyer protection, so in the event of a dispute on her part, it will go against her (you'll have to wait until the return is confirmed, and probably contact customer service, especially if there's a negative review). Keep all proof...

Blackmail from a buyer | Delivery

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Blackmail from a buyer | Delivery | eBay France

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