Package stuck at the eBay International Shipping center: What should I do?
Summary: melle_banhbao is sharing an issue with an order shipped via eBay International Shipping from the UK to France. The package has been stuck at the eBay center since September 18, 2026, with no tracking updates. Despite several attempts to contact eBay customer service and the carrier Evri, no concrete solution has been offered, and it is difficult to reach the international shipping service for an investigation. melle_banhbao is looking for advice or similar experiences about resolving this kind of problem.
Hello,
I'm having a problem with an order shipped from the United Kingdom to France via eBay International Shipping, and I'd like to know if any of you have already run into this situation.
The package was indeed delivered to the eBay international hub in the UK (in Corby NORTHAMPTONSHIRE). The eBay tracking shows “Item arrived at hub” since September 18, 2026, but since then, nothing: no further update, no shipment to France, and no new international tracking number.
I have contacted Evri, the carrier that took the package to the eBay hub, as well as eBay customer support several times. In particular, I spoke with 4 different agents via eBay chat. Each time, I was told that the issue would be passed on to the "relevant department", and then they abruptly close the conversation. It's impossible to get a case number, confirmation that it has been escalated, or a way to contact the eBay International Shipping team directly.
Has anyone ever had a package stuck for several days at the eBay International Shipping hub? Is there a way to contact or actually get the eBay International Shipping team involved so they can investigate a package stuck at their hub?
Thanks in advance for your feedback and help.
