Damaged package, left at my gate! | Delivery

atoucatouc · 2025-06-07T09:16:21.143000Z

Hello, This morning I “received” a package by Chronopost, which the delivery person didn’t even bother to bring to my door even though I was literally at home, and left standing against my gate before taking off! It’s a guitar and its case. The instrument is undamaged, but the case is completely smashed, with pieces of plastic loose in the packaging. It was clearly thrown around and mishandled during transport! The delivery person having “run off,” I therefore couldn’t sign a receipt or file a claim! I’ve already contacted the seller, who is going to file a complaint with the delivery company in Spain. I contacted Chronopost, who are sending me back to the merchant site, eBay. How do I ask for compensation for this case (value ~200€)? Are there any recourse options? Thanks!

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Damaged package, left at my gate! | Delivery | eBay France