Parcel sent without tracking but by registered Colissimo

Hello,

I bought a product for over €400 and the seller sent it by registered Colissimo but without tracking, even though I had paid €15 in shipping fees, I was expecting to at least get a tracking number...

Should I report it directly to eBay? Could this situation cause problems, and if so, what kind?

Thanks in advance

meu064

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Posted 1 year ago·Last reply 1 year ago

17 comments

meu064

OP1 year ago

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So the seller gave me a tracking number that says on the postal service site "The postal service is ready to take charge of your shipment. As soon as it has been handed over to us, you can track its journey here"
The seller is telling me that the package will leave on Monday because the post office was going to close when he dropped it off this morning, does that seem okay to you? (I haven't encountered this situation yet so I don't know how it works...)

Thanks

francexpressdeal

·1 year ago

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@meu064

for me, everything is fine.

frelonverre

·1 year ago

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@meu064

forget about online shopping, you're not cut out for it

meu064

OP1 year ago

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Why this condescension? Besides, you have no items sold to your name 🤣

frelonverre

·1 year ago

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@meu064

this condescension is just a polite way of expressing what I think

as for Besides, you haven’t sold a single item, your lack of knowledge of the site leads you to think I’m a newbie, so know that back in the day you could have 8 eBay accounts linked to one PayPal account and that the moderators themselves encouraged us to have a special forum eBay account so as not to be targeted by all the posters unhappy with our replies and looking for revenge, trying to “sink” our sales

so try to understand the site’s ups and downs before making statements

meu064

OP1 year ago

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Okay, but in that case please refrain from replying on this topic, your response doesn't bring anything constructive to the request...

frelonverre

·1 year ago

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@meu064

what you post online becomes public domain and everyone is free to reply whatever they want without actually providing anything concrete to a question

well, let’s debate your question:

For now the seller isn’t responding, but the situation is as of today

think about it a bit, if the seller told you he sent it by registered mail, there is necessarily a tracking number, even if he forgot to put the number in the transaction that is still possible and the fact that you seem nervous about it makes me inclined to be condescending toward you

I suppose you paid via ebay (still need to know whether what you bought is covered by ebay’s guarantee) and well, once the expected delivery date in the listing is past, if you still haven’t received anything you will open a dispute to get refunded

stop freaking out

koalagris

·1 year ago

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Good evening @meu064

Colissimo without tracking doesn't exist (and even less as registered mail!).

You'll have to wait until the delivery deadline has passed, after which, if applicable, you can open a dispute for item not received.

Best regards

meu064

OP1 year ago

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Hello,
Thanks for your feedback
So according to you the seller didn't send the item?
He has 100% positive feedback over more than 200 sales..

koalagris

·1 year ago

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"So, according to you, the seller didn’t send the item?" = I’m not here to speculate about what the seller did or didn’t do. I’m just letting you know the date on which you’ll be able to file a claim on the site...