contact eBay outside the 9 a.m.–6 p.m. window ...

Question

Hello,

I requested the cancellation of a shipment via Mondial Relay 72 hours ago,

the service that is supposed to sort this out in 48 hours is not reacting at all!!!

I can't find how to contact eBay outside the 9-18h time slot,

does anyone have any idea please?

g.rhum · Accepted Answer

Good evening @lingma85

actually I just canceled the voucher, because I never managed to find where to download a DELIVERY voucher, that is to say one with a barcode, that I could stick on my parcel.

I don't know if I'm getting older, but I get the impression that the steps are getting more and more complicated, that the hotline is less and less accessible, (only during working hours now).

there isn't even a contact email, or else it's particularly well hidden in the many useless pages : https://www.ebay.fr/help/home

and the fees are getting higher and higher

g.rhum · Answer

thanks, have a nice evening

lingma85 · Answer

Good evening @g.rhum

If this is to modify your delivery information, you need to cancel the sale as it is currently and have the buyer buy back a new listing with the delivery set up correctly...

There is no "service" (to my knowledge) that changes a listing's info on request... The buyer follows the info, just like the seller..

- otherwise, you have to cancel and start over.

Modify delivery information after purchase | eBay

Best regards

koalagris · Answer

Good evening @g.rhum

Are you the buyer? the seller?

Isn't this more a matter for Mondial Relay? (you're talking about canceling a shipment, so presumably one that has already been sent, not a purchase or sale before shipping)

in short, a few more details are needed....

(possibly check for a Facebook/Twiiter/Instagram contact)

regards