Submission deadline after absence

Summary: electro38 asked a question about how shipping times are calculated after a scheduled absence for eBay sales. koalagris and francexpressdeal tried to respond by suggesting that shipping times are adjusted to account for the absence, but electro38 continued to express doubts and asked for clarification. The discussion became tense, with disparaging remarks between the participants. lester_li stepped in to ask for calm and to avoid negative comments.

Hello,

When you set an absence, the shipping delay shown to the buyer is therefore modified. But when you have set your sales terms with a shipping delay of 3 days from payment, do those 3 days get added to your return date?

For example, if I am away until Monday, and I made a sale the previous Thursday, my shipping delay is 3 days, so should I send the order on the Thursday of the week I return (Monday + 3 days), or since payment was made right at the time of purchase, have the 3 days already passed and I should send it as soon as I get back on Monday?

Thanks

electro38

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Posted 2 years ago·Last reply 2 years ago

17 comments

lester_li

·2 years ago

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Hello everyone,

Please take the necessary step back to avoid any disparaging remarks.

Best regards.

koalagris

·2 years ago

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Hello @electro38

Help "help" in the bottom right, type "absence" and read the help page: it's explained there.

Best regards

electro38

OP2 years ago

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Hello,

I looked at the page carefully and, unless I'm mistaken, I couldn't find an answer to my question.

Kind regards.

koalagris

·2 years ago

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"When scheduling your absence, keep the following points in mind:

If you select the current date, a message informing buyers of your absence will appear at the top of your listings after a few minutes. However, updating the estimated delivery date may take a few hours, as well as hiding your listings, if you decide to suspend the sale of items.
If you select a later date, your absence will begin at 00:01 on the scheduled start date and end at 23:59 on the scheduled end date.
If you allow the sale of items, your absence can last up to 15 days"

https://www.ebay.fr/help/selling/selling-tools/absence?id=5137&st=3&pos=1&query=Absence&intent=ABSENCE&lucenceai=lucenceai&docId=HELP1600

electro38

OP2 years ago

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Once again, this does not answer my question, please reread my original message..

koalagris

·2 years ago

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You need to understand what you read, and think about it a little...

If there had been no postponement of the delivery date, the site would not have specified that the update could take several hours (and the delivery date is calculated based on the shipping delay, which is therefore, inevitably, also postponed).

The payment date therefore no longer matters.

What would be the point of allowing an absence without suspending sales if the shipping time, and therefore the delivery time, stayed the same ???

If my answer doesn’t suit you, check with customer service.

Have a good Sunday as well.

electro38

OP2 years ago

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That was exactly the answer I was looking for. To know whether the shipping time was added to the delivery delay. I had my doubts because, according to what eBay says, this delay only lines up with the payment date and not with the absence, hence my question.

Thank you for your reply,

All the best.

francexpressdeal

·2 years ago

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Hello @electro38

in April 2024 you indicated in another post:

"As for absences too, don't worry, I'm used to it and I handle everything easily. It was just that I had a doubt about a sale that took place before I was away because usually I have sales while I'm away and everything goes well."

https://communaute.ebay.fr/t5/Aide-entre-membres/Erreur-%C3%A9mission-facture-apr%C3%A8s-vente/td-p/2939079

So you should know what's going on.

When in doubt, contact customer service.

electro38

OP2 years ago

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Hello,

I don't really see the point of your message given my question...

Regards.

francexpressdeal

·2 years ago

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@electro38

your question today would be legitimate if you had never been in absence mode.

You have already indicated that this was indeed the case. So you already know what it is.

Not to mention the fact that even today, you’re giving the answer right away: "When you schedule an absence, the shipping time indicated to the buyer is therefore modified."

As already said : " If in doubt, contact customer service."

Have a nice day!