Difference in delivery options and rates between two eBay accounts
Summary: armaguedon explains that there is a difference between his eBay account and his partner’s when it comes to automatic display of shipping rates and access to negotiated rates. He has to enter the fees manually for each listing, while his partner benefits from automatic calculations and reduced rates. eBay support says the accounts work the same way, but according to him, that is not the case. francexpressdeal mentions that using eBay’s shipping platform, Packlink, could also provide negotiated rates.
Hello everyone,
We have two eBay accounts in the same household.
On my partner’s account, eBay automatically suggests shipping rates (Mondial Relay, Shop2Shop, La Poste; etc...) based on weight when listing an item.
She has never set up a rate table or entered any prices, and yet these rates appear automatically.
On my side, these rates never appear: the fields stay empty and I have to manually enter the shipping costs for each listing, despite identical settings.
In addition, when I go to the carriers’ websites to check the prices based on weight, I see that the public rates are higher than the ones automatically shown to my partner.
This confirms that her account benefits from eBay negotiated rates, while mine does not.
Support tells me that both accounts work the same way, but that is clearly not the case.
Does anyone know why one account enables automatic calculation + negotiated rates, and the other doesn’t?
Thanks for your help.
Thierry
francexpressdeal
·3 weeks agoGood evening @armaguedon
"This confirms that his account benefits from negotiated eBay rates, whereas mine does not."
As soon as you use eBay's shipping platform (=Packlink), you also get negotiated rates. See this link:
How much does a shipment cost with the eBay Shipping Platform? – Packlink eBay