International registered mail Outside the European Union | Delivery

cartajouer · 2023-09-26T07:57:23.885000Z

For the past few weeks, postal services have been refusing compensation for loss on international Registered Mail on the grounds that no CN23 was attached to the shipment, even though normally for a letter or small parcel the CN22 is valid; they refuse to compensate me without even knowing whether it contains a letter or goods. Source : https://www.laposte.fr/conditions-generales-de-vente SOURCE : https://www.douane.gouv.fr/fiche/envoyer-un-colis-un-particulier Here are 2 sources indicating that this is allowed and the message received: "We have carried out multiple inquiries with our departments, unfortunately without any result to date. Your shipment is therefore considered lost. For shipping goods internationally, outside the EU, the customer must complete customs formalities: the shipment must be accompanied by a CN23 as well as a commercial invoice (in the case of a commercial shipment). As you did not complete the mandatory customs formalities, your shipment does not comply with the regulations in force as well as the specific terms of sale; therefore we regret to inform you that no compensation can be granted to you." Have you ever had this kind of problem and how do you fix it, or did I miss something and are they within their rights?

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International registered mail Outside the European Union | Delivery | eBay France