Obvious and recurring overbilling errors from Packlink – Mondial Relay weight adjustments | Delivery

boutikpro2.0 · 2025-12-17T09:10:25.898000Z

Hello, In less than a week, I received 6 price adjustment invoices for Mondial-Relay shipments purchased from Packlink, on the pretext that the weighed weight of the parcel during transit is different from the one I declared when buying the label. With discrepancies like 5.88 kg weighed versus 0.250 kg declared! Given that the weights stated by Mondial Relay are absurd in view of the items I sell and ship, which are mainly CDs, DVDs, and Blu-Rays sold individually (the discrepancy example mentioned corresponding precisely to the shipment of a Blu-Ray in a bubble envelope for a real total starting weight of less than 250 grams), it is obvious that these weights are not those of my parcels. I have suspended automatic payments in favor of Packlink, I have stopped using this provider (I now buy directly from the carriers), and I systematically send them, for any overbilling request, a copy of the delivery note associated with each shipment and issued by eBay as proof of the contents, with a photo of the item. Are other Packlink users experiencing this problem? If so, what are you doing and how far along are you in resolving it? Regards, Boutikpro2.0

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Obvious and recurring overbilling errors from Packlink – Mondial Relay weight adjustments | Delivery | eBay France