cases
Summary: zargo62 is having a problem with an item sent via Mondial Relay, where tracking shows it being returned to the sender without ever being delivered to the buyer. zargo62 is wondering whether it’s possible to refund the buyer without including the shipping costs. lingma85 suggests talking with the buyer to either refund only the product or arrange an additional payment for the new shipping costs.
Good evening everyone
I am selling an item via Mondial Relay delivery having seen in the tracking that the item has arrived but not been delivered
I contact the buyer through eBay messaging to tell him it's available, a few days later he contacts me and says he hasn't received it and now in the tracking it says returned to sender and he contacts me saying well it's not at the relay point
My question: I’m happy to refund him, but not the shipping costs I paid
Is that possible? Thanks for your answer(s)
lingma85
·3 years agoGood evening @zargo62
It seems that your buyer didn't quite understand the situation... contact them again to tell them that the package is back with you and see with them what to do---->
1) - refund of the product only
2) - addition of their share of an amount for new shipping costs...
Kind regards