Shipping items with Mondial Relay has been impossible for a few days now.
Summary: picaralain expresses frustration about recurring errors with the Mondial Relay shipping service on eBay, causing delays and unjustified account blocks. He highlights the lack of communication from both companies. frelonverre and audio-brocante-design share the dissatisfaction and perceived lack of professionalism, wondering whether opening discussions in the forum can really bring about change. Professional users are especially affected by this situation. Hope seems to be the motivation, despite doubts about the effectiveness of such actions.
Hello.
It’s already not possible to send an item via Mondial Relay through the Ebay shipping platform, which shows an error message every time. Between us, Ebay should have fixed the problem a long time ago.
As a result, the solution is to go through Mondial Relay Ebay and everything goes more or less well, except for a few routing errors at Mondial Relay that cause delays, sometimes with the result of Ebay account blocks because overly impatient buyers file a complaint with Ebay, which, without trying to understand, blocks your account.
Yes, that happened to me and, on top of that, the buyer didn’t even apologize and Ebay didn’t even investigate to see whether the delay was my fault!!! It took me 5 minutes to contact the Mondial Relay platform in question and send an explanatory message to Ebay, which still blocked me for 3 days!
Worse: Since September 4, it has been impossible to access Mondial Relay Ebay shipping; for me, that’s not too important, I sell very little and if I lose 3 or 4 Euros extra by going directly through Mondial Relay instead of with the pricing advantage of the Mondial Relay Ebay agreement, it won’t be very serious, I sell to get rid of items that are now useless to me.
But there are those for whom it is vital! The pros who have sometimes calculated their shipping prices as tightly as possible and cannot afford to sell at a loss.
Yet, there has been no communication from either Mondial Relay or Ebay.
When will we know exactly what is going on and when will the service be active again?
We know how to contact us extremely quickly when it’s to penalize us, but it drags on a lot when it’s to solve a problem.
Regards.
audio-brocante-design
·2 years agoOPEN ANOTHER THREAD. Precisely so that things move... But hey, hope keeps us going.
Really no professionalism, and no concrete explanation. It’s pathetic!!!!!
It’s always the pros who take the hit..... Like usual.....
The global site barely even works
frelonverre
·2 years ago@audio-brocante-design
because you imagine that you can get ebay or mondial relay to budge with a bunch of threads on a forum that isn’t very active, hope is a beautiful thing
frelonverre
·2 years ago@picaralain
and why open another thread
https://communaute.ebay.fr/t5/Appel-%C3%A0-t%C3%A9moignages/importer-ebay-sur-mondial-relay/m-p/2947499#
When will we know exactly what is happening and when the service will be active again?
never, you'll see when it starts working again