Shipping items with Mondial Relay has been impossible for a few days now. | Delivery

picaralain · 2024-09-07T12:52:09.153000Z

Hello.It’s already not possible to send an item via Mondial Relay through the Ebay shipping platform, which shows an error message every time. Between us, Ebay should have fixed the problem a long time ago. As a result, the solution is to go through Mondial Relay Ebay and everything goes more or less well, except for a few routing errors at Mondial Relay that cause delays, sometimes with the result of Ebay account blocks because overly impatient buyers file a complaint with Ebay, which, without trying to understand, blocks your account. Yes, that happened to me and, on top of that, the buyer didn’t even apologize and Ebay didn’t even investigate to see whether the delay was my fault!!! It took me 5 minutes to contact the Mondial Relay platform in question and send an explanatory message to Ebay, which still blocked me for 3 days! Worse: Since September 4, it has been impossible to access Mondial Relay Ebay shipping; for me, that’s not too important, I sell very little and if I lose 3 or 4 Euros extra by going directly through Mondial Relay instead of with the pricing advantage of the Mondial Relay Ebay agreement, it won’t be very serious, I sell to get rid of items that are now useless to me.But there are those for whom it is vital! The pros who have sometimes calculated their shipping prices as tightly as possible and cannot afford to sell at a loss. Yet, there has been no communication from either Mondial Relay or Ebay. When will we know exactly what is going on and when will the service be active again? We know how to contact us extremely quickly when it’s to penalize us, but it drags on a lot when it’s to solve a problem. Regards.

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Shipping items with Mondial Relay has been impossible for a few days now. | Delivery | eBay France