Missing invoice - item blocked with the post office
Hello,
My shipment coming from abroad via the Ebay hub is blocked by the Post Office because they don't have the invoice for customs clearance. The Post Office tells me they sent an email to Ebay, but Ebay did not reply. Is there a phone number or email for Ebay that I could contact to try to find a solution? I live abroad, the "call me back" function doesn't seem to work...
Thank you for your help!
9 comments
gautmul99
OP2 years agoAhh, ok, I thought the account I use was older than that.
I contacted the Ebay.com helpdesk, but they don't really have any idea about the issue. Ebay France might be more up to speed on customs clearance stuff with the post office...
frelonverre
·2 years ago@gautmul99
the declaration has to be made by your seller, not eBay
gautmul99
OP2 years agoNo, it’s a French account for deliveries in France.
Simply, I live in Singapore so my phone number is Singaporean, not French, so I don’t think they can call me back.
So how can I contact eBay France customer service so they can send my invoice to La Poste for customs clearance?
Thanks!
frelonverre
·2 years agoit's funny to be this stubborn :
Location : SingaporeMember since : 30 March 2023
@gautmul99
koalagris
·2 years agoHello @gautmul99
Registered in Singapore, you are under ebay.com (not ebay.fr)
https://www.ebay.com/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=service%20client&lucenceai=lucenceai&docId=HELP1326
Best regards
gautmul99
OP2 years agoSimplement je vis a Singapour donc mon numeroe de telephone est singapourien pas francais, je ne peux donc pas être rappele je pense.
Du coup comment joindre le service client ebay France pour qu'il envoie ma facture a La Poste pour le dédouanement ?
Merci!
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koalagris
·2 years ago"No, it’s an account in France for deliveries in France" = The account you’re posting on the forum with is indeed registered in Singapore, not in France... Just because you added a delivery address in France doesn’t mean you’re under ebay.fr, that’s why the contact fails.
= Contact customer service at ebay.com
jacquelinedu36
·2 years agoHello,
Only " help " at the bottom of the page
gautmul99
OP2 years agoHello!
Thank you for your reply. Help at the bottom of the page, contact us, and there is the option to read the FAQs or get a callback, (which doesn’t work for me).
How can I send an email or call to talk to someone?