Reliability of Mondial Relay’s so-called “insurance” | Delivery

smaragdin · 2025-11-09T01:23:31.131000Z

Hello, I’m writing to share a recent mishap that makes me doubt Mondial Relay’s service: a damage caused during the transport of a manga protected in a bubble envelope with extra bubble wrap reinforcement, but only discovered after I picked up the parcel, is the reason for it. The buyer, disappointed, asked for a refund and eBay handled this issue, which I encountered for the first time even though I have been selling and buying for a very long time, in a very professional manner, and I thank them sincerely. The problem that concerns me is that, having also contacted Mondial Relay as soon as I became aware of the defect to find out whether their insurance could be invoked, they only knew how to wash their hands of any responsibility, arguing that it was eBay who had to contact them, even though it was not eBay that paid for the shipment! When they don’t outright ignore the emails sent to them! I have sometimes paid for additional insurance during previous sales of more expensive items, but as their delivery times get longer and so the risk of damage increases, I have the feeling that in the event of a problem they would never acknowledge their responsibility and would seize on the slightest excuse to wriggle out of it, leaving the customer completely helpless. I am now hesitating to simply keep selling, and the trust I had placed in Mondial Relay has been shattered.

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Reliability of Mondial Relay’s so-called “insurance” | Delivery | eBay France